Frequently Asked Questions
Everything you need to know about genuine Smeg replacement parts and accessories.
Are your parts genuine Smeg products?
Yes, we only sell 100% authentic Smeg replacement parts and accessories sourced directly from the manufacturer to ensure perfect compatibility and performance.
How do I find the correct part for my specific model?
You can find your model number on the data plate located on your appliance. Enter this number into our search bar to filter for parts guaranteed to fit your specific unit.
What is your shipping policy for large components?
We offer expedited shipping across the country. Larger items like oven doors or cooktop grates are securely crated and shipped via specialized carriers to prevent damage during transit.
Can I return a part if it doesn't solve my appliance issue?
We accept returns on uninstalled parts in their original packaging within 30 days of purchase. Please note that electrical components that have been installed are not eligible for return.
Do the replacement parts come with a warranty?
All genuine Smeg parts come with a standard 90-day manufacturer warranty against defects in materials and workmanship from the date of purchase.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.